Billing

Overview

The Water and Sewer Department reads every meter and bills every customer each month.

Bills may be paid:

  • By Bank Draft
  • By phone 1-866-337-0606
  • At the drive-through window at the rear of the building
  • At our walk-in service counter
  • At the night depository located at the front entrance of City Hall (or at the drive-through window)
  • By mail at: Manchester Water and Sewer Department
    200 W Fort Street
    Manchester, TN 37355
  • At most local banks
  • At the city website, Utility Billing For Water Online.

If you have a complaint about a high water bill, view the Billing Adjustment Information (PDF).

Below is a list of water and sewer rates as amended in Ordinance Municipal Code 18-205 for the City of Manchester, Tennessee.

AmountWater RatesSewer Rates
Base Rate (Up to and including 2,000 gallons) $10.97 minimum $13.78 minimum
For the next 98,000 gallons  $5.49 per 1,000 gallon$6.89 per 1,000 gallon
All over 100,000 gallons $4.36 per 1,000 gallon$5.49 per 1,000 gallon
Unmetered residential customers N/A$32.81 minimum

Outside the corporate limits, industrial water and sewer rates will be one and one-half (1 1/2) times the inside rates, listed above. Outside residential and commercial rates will be two (2) times the inside rates, listed above.

Contact Us

  1. Jennifer L. Hall

    Water Billing Office Manager
    Email Jennifer L. Hall
    Phone: 931-728-7171
    Additional Phone: 931-728-4652 ext. 1201

    Fax: 931-728-8244

    Water Customer Requests


  2. Terry Teal

    Lead Meter Reader
    Email Terry Teal
    Phone: 931-728-7171
    Additional Phone: 931-728-4652 ext. 1200 or 2017

    Fax: 931-728-8244


  1. Where do I call for questions about my utility bill?
  2. Can I pay my utility bill with a credit card?
  3. Where can I pay my utility bill?
  4. What does it cost to turn on water service?
  5. How do I disconnect from my water service?
  6. When does my water bill come out in mail?
  7. What should I do in case of water/sewer emergency?
  8. What should I do for a water pipe burst emergency?
  9. If I had a water leak, am I eligible for an adjustment?
  10. I have a sewer backing up, what should I do?